Write To Us
Corrections, questions and complaints all arrive in the same inbox.
Has A House Changed?
Welcome figures drift between our monthly readings and houses rarely announce it. If a welcome has shrunk, a floor has moved, or coins arrived differently from how we describe them, tell us.
Useful details: which house, what the offer page said at the time, what actually credited and when, which withdrawal method you used, and how long the payout took.
What We Cannot Do
We do not operate a casino. We cannot open your account, release a held withdrawal, overturn a verification decision or recover a locked balance. Those matters sit with the house directly.
What We Can Do
Record the pattern. A house that repeatedly fails to honour its own published terms falls down the club list, and one that stops paying comes off it entirely.
Reaching Us
Email is quickest and every message is read. We aim to reply within two working days.